AI support that knows your store
Askably auto-learns your products, policies, and pages the moment you install. Your customers get instant, accurate answers. You get your time back.
Three steps. Five minutes. Done.
No training data to upload, no flows to build, no code to write.
Install from App Store
One click install. Askably automatically syncs your product catalog, store policies, and pages.
Widget matches your brand
Colours pulled from your theme automatically. The chat widget looks native to your store from the first visit.
Customers get answers
Product recommendations, shipping info, order tracking. AI handles the common questions so you don't have to.
Everything you need, nothing you don't
Auto-sync knowledge
Products, descriptions, prices, variants, policies, pages. All pulled from Shopify and kept in sync via webhooks.
Smart product cards
When customers ask about products, the bot shows visual cards with images, prices, and direct links. Not just text.
Email handoff
When the bot can't help, it collects the customer's email and sends the full transcript to your inbox. Works with Zendesk, Freshdesk, Gmail.
Order tracking
Customers check order status directly in the chat. Requires both order number and email for privacy. One toggle to enable.
Quick-fix knowledge
See a wrong answer in the dashboard? Click it, type the correct answer. The bot learns immediately. No retraining, no waiting.
Conversation analytics
See what customers ask most, which products get recommended, resolution rates. Export to CSV on the Business plan.
You only pay when customers chat
Flat monthly plans with generous limits. No charge for visitors who don't use the chat. $0.05 per conversation over your plan's limit.
Free
- 50 AI conversations/month
- 50 products synced
- Auto-themed widget
- 1 team member
Pro
- 1,500 AI conversations/mo
- 5,000 products synced
- Custom knowledge base
- Order tracking
- Email handoff
- Full analytics
- No branding
- 5 team members
Business
- Everything in Pro, plus:
- 5,000 AI conversations/mo
- Unlimited products
- Unlimited team members
- CSV analytics export
How we compare
Generous limits, transparent overages, no charge for visitors who don't chat.
| Feature | Askably | Tidio + Lyro AI | Rep AI |
|---|---|---|---|
| Free AI conversations | 50 convos/month | 50 convos total (lifetime) | 100 visitors/mo |
| AI plan pricing | $49/mo | From $39/mo | From $99/mo |
| AI conversations included | 1,500/mo | 200/mo | Per-visitor pricing |
| Hit your limit? | Keep going at $0.05/convo | AI stops until you upgrade | $12 per extra 1,000 visitors |
| Auto-sync from Shopify | Yes | Yes | Yes |
| Auto-themed widget | Yes | No | No |
| Email handoff | Yes | Yes | Yes |
Competitor pricing from their public Shopify App Store listings, as of March 2026.